NTT Data launches agentic AI services targeting $2 billion revenue by 2027

NTT Data is making an aggressive move into the agentic AI market with a new suite of services that work across major cloud platforms. The company aims to help businesses create their own AI agents, with particular focus on manufacturing, banking, and healthcare sectors. This launch reflects the broader industry shift toward autonomous AI systems, with Gartner forecasting substantial growth in this space and predicting that AI agents will increasingly influence enterprise decision-making in the coming years.

The big picture: NTT Data has launched a comprehensive agentic AI service suite designed to work with major cloud platforms, targeting multiple industries with services available in 20 languages.

• The offering, branded as “Agentic AI Services for Hyperscaler AI Technologies,” initially focuses on Microsoft platforms but will support various AI technologies.
• The company has projected ambitious revenue goals, expecting to generate $2 billion from AI agent-related activities by 2027.

Key details: The service launch follows NTT Data’s introduction of a Smart AI Agent in January and includes a multi-billion investment in India’s AI infrastructure.

• Initial services cover customer service automation, billing and scheduling streamlining, training acceleration, logistics management, and HR and sales assistants.
• The company offers flexible implementation packages that align with different organizational budgets, resources, and timeframes.

Industry forecast: Gartner predicts explosive growth in the AI services market, with substantial implications for enterprise software and decision-making.

• The AI services market is projected to reach $609 billion by 2028, growing at 21.4% annually.
• By 2028, approximately 33% of enterprise software applications will incorporate agentic AI, and AI agents will make 15% of work decisions.

What they’re saying: “Agentic AI will revolutionise business operations… We are empowering organizations to invest in AI agents with confidence,” said Charlie Li, global head of cloud and security at NTT Data.